Customer Service Bots Explanation
1. Objective
The objective of this project is to plan and develop a sport management system that will keep tabs on athletes, games, and leagues. This will automatically update following each game, making it easy for league administrators to distribute the most recent information to teams and fans. Databases are used to store all collected data. Any league official will be able to update through this program and generate reports after each game week with a simple HCI implementation.
2. Data Gathering
While trying to identifying our users we checked how the current system is implemented. We observed that all match and score tracking is paper-based. Coaches provide their team sheet to league officials for approval. Coaches and league officials were identified.
3. Agile Approach
Cycle 0 is user research to find out exactly what our intended users need and are looking for in the program that would be designed. To achieve this, we spoke to some people at a cricket club, mostly league officials and coaches, to find out what it was that they required. After each sprint a user would be consulted to gauge user feedback. This is a crucial role and would allow us to be user centric in our approach.
